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Frequently Asked Questions

Have a question?  See if your answer is below first.  If not, feel free to contact me here! 

 

 

    • How quickly can I get my order?

    • What methods of payment do you accept and when do I pay?

    • Can I drink or eat from your glasses or plates? Or are they for decorative purposes only?

    • Are your products dishwasher safe?

    • Can I change the color scheme on an item?

    • Can you ship my product?

    • Do you gift wrap?

    • Can I cancel my order?

    • May I suggest new ideas for your designs?


    How quickly can I get my order? top

    My normal turnaround time is two to three weeks for handpainted items; and one to two weeks for all other items.  Now of course, this depends on my workload, the size of your order (i.e. a wedding or a Mardi Gras Ball) and the season.  During the holidays, it may run 3 to 4 weeks.  If in doubt, feel free to contact me to discuss a drop-dead deadline.  If expedited processing is required, additional fees will apply.

    What methods of payment do you accept and when do I pay? top

    If ordering online via my website or on Etsy, payment is required immediately for your order to be processed.  I accept credit cards via PayPal.  If ordering and picking up locally, you may still pay via credit card via PayPal, but I also accept checks made payable to Crystal Campbell or cash on delivery.  NOTE:  Even if you are ordering and picking up locally, payment is still required before I can begin your order.

    Can I drink or eat from your glasses or plates? Or are they for decorative purposes only? top

    All of Sunny Belle’s products are painted with non-toxic and lead free paints.  Glasses are certainly safe for use with beverages.  (Heck, that's why we buy them, right?)  However, plates and platters are primarily for decorative purposes only.  Both should be hand washed gently.  Enjoy!

    Are your products dishwasher safe? top

    Although the manufacturers of enamel paints claim that once cured, an item is safe on the top rack of the dishwasher, I say, “Why risk it?” So my answer is NO – stay away from the dishwasher.  Many dishwashers use extremely hot water or high pressure, which may cause the paint to peel.  Gently hand wash instead to extend the life of your Sunny Belle product!

    Can I change the color scheme on an item? top

    Often times, a product can be customized to the colors you choose.  Please include your request when you place your order, or contact me ahead of time, to see if this is possible.

    Can you ship my product? top

    Absolutely.  I can ship to any state within the continental U.S. The shipping rate will depend on the size of your shipment and your location and will be calculated during checkout.  And of course, I will wrap securely to minimize possibility of breakage during shipping.

    Do you gift wrap? top

    Sorry, I do not currently gift-wrap, but if you require shipment directly to the gift recipient, I can include a gift card in your order with your message inside. 

    Can I cancel my order? top

    Unfortunately once I have started working on your order, it cannot be cancelled, especially where personalization is involved.

    May I suggest new ideas for your designs? top

    Are you kidding???  Bring it on!  I welcome any ideas and suggestions!

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